A Bright Future
We asked our respondents what criteria is most important to the councils in selecting an external technology partner.
We loved their responses.
The leading criteria for selecting a tech partner were: price, carbon neutral policies, social values and their track record with other councils.
They also examined reputation, response times to major incidents, data/cyber security, diversity, and good communication.
And we completely agree.
If budget-conscious public sector workers are to be able to keep our society running smoothly, and support vulnerable people within that society, then it simply isn’t fair to ask you to do it with sub-standard tech solutions. To be constantly trying to get through to support lines manned by unhelpful teams who either don’t know what you need or don’t care.
You want to work with systems that are easy to learn, intuitive, that keep the data you need where you need it and easily accessible.
We also know you have enough that keeps you awake at night. The last thing you need to worry about is if your confidential, sensitive case files are digitally secure.
Most of all, while you’re going through procurement and searching for the best tech solution. You want to work with a supplier who knows your field, who knows what you need, who will listen to you when you suggest more bespoke options, and who you can get hold of if there’s an issue.
And if you can share a smile and a nice chat along the way, so much the better.
We’ve had a long, dark winter.
It’s getting brighter now, and time for a new beginning.
To find out more about how BrightGen can help your team, contact our public sector lead, Anna Bedford:
annabedford@brightgen.com.