Post-Covid, the public sector has never had to do more with less. BrightGen commissioned a report to understand the core needs of local government.
For the last 15 months, we’ve faced a challenge like no other; no-one has been left unaffected. From front line workers to the clinically vulnerable, from those already sociologically and economically disadvantaged to those charged with providing their support.
Inequality in society has never been more stark, and an already-stretched public sector now finds itself with an even greater responsibility. How can this crucial space, upon which we’ve never relied more, continue to provide for a society which finds itself more vulnerable than it has for a generation?
And it’s important to remember that when we talk about the “public sector” we’re not talking about a faceless, soulless entity. We’re talking about real people doing their bit for their communities, struggling through the lockdowns like the rest of us. They too have missed hugging their family, weekends away and playing with the grandkids. And on top of that they’ve been going about their crucial roles, with more limitations facing them than ever before.
So, as the UK starts on the post-Covid road to recovery, priorities across the public sector are now being re-evaluated.
After years of financial challenges and societal responsibility, the post-pandemic build back will see the public sector once again expected to serve those who rely on it, in the most efficient, sustainable and cost-effective way possible. Plus of course, with a wider range of clients to support and previously unforeseen issues to address.
Understanding that the public sector has never had to do more with less, BrightGen and Salesforce commissioned a report to understand the core needs and challenges of those working in the public sector space.
Here at BrightGen, we provide digital transformation services tailored to our customers’ needs, using Salesforce as an enabling technology. We want to help our customers support the evolving needs of their own customers, stakeholders or service users – and it’s never been more important to do that.
When you’re working with your clients, no matter which category they fall into, you want to be able to access everything you need straight away. No flicking between screens to try and skim all the data you need to have in front of you, while hunting around for the relevant folder or desktop icon.
Our customers partner with us to build one simple, single view of their customers across the business. So every interaction is then straightforward and relevant. We know you don’t have time for it to be anything other than productive.
The best part is, we help you to build the solution you need, and let you consolidate your data and processes.
As we’ve been slowly coming out of lockdown and the world has started to look brighter, we realised that those working in the public sector are going to have a lot of pieces to pick up. Service users with new, more and potentially bigger problems than they had last year. Service providers who can’t operate in the way they once did.
And of course, we know you need to keep those daily services we take for granted running, with an eye on how you can make them more sustainable and environmentally friendly.
We commissioned a report, focusing on Local Government in London, the Midlands and the North West, to see what IT challenges leaders in the public sector are facing right now, to see where their focus is, and to see how we can help.